PRIVACY POLICY

 

ABOUT OUR SITE

Profiledesigns.co.uk offer bespoke and made to order furniture using solid surface material to both the commercial and residential market.

We do not currently sell our furniture directly through our website; as all furniture in our gallery is made to order there are many variants available for each design (such as colour, dimensions, etc) so this can be discussed in detail before purchasing from us.

ABOUT US

Profile Designs Furniture Ltd is a company registered in England and Wales (company number 10425957), whose registered office is 26 owl Way, Hartford, Huntingdon, Cambridgeshire, PE29 1YZ.

For the purposes of the General Data Protection Regulation (the “GDPR”), Profile Designs Furniture Ltd is the controller in relation to your data.

PERSONAL DATA WE COLLECT ABOUT YOU

The data that we collect about you, and how we collect it, will depend on what you are visiting or using our site for.

We may receive your data if you contact us through our site, by email, telephone or post.

If you do contact us through our site, or by email, telephone or post, we will use your information to handle your enquiry and respond to any feedback you send us, if you’ve asked us to.

This means that the only information from you that we will receive is your name, email address, telephone number, address (if necessary) and reason for contact.

Possible reasons for contact could be to enquire about a bespoke project or to enquire about an existing design on our website. Also commenting on our blog in the projects tab, participating in surveys, and participating in a competition/prize draw.

When you submit your personal information, you are asked to consent to us using your information for the purposes set forth in this privacy policy and our terms & conditions.

We only collect information that you provide to us; if you would prefer us not to collect any personal information from you, please do not provide us with any such information.

The information we request from you for the purposes of processing an order is required for this purpose: if you fail to provide this information we reserve the right not to accept your order.

When you browse our website, we may also collect non-personally identifiable information such as what kind of device you used to view the website, the browser application, your browsing behaviour such as how many pages you visited, and information about how you navigated to the website – for example through a search engine. We may also collect your IP address.

HOW WE USE YOUR DATA

If you contact us through our site, or by email, telephone or post, we will use your information to handle your enquiry and correspond with you.

We may also collect data about you by you providing the data directly to us (for example by completing a form at a trade show).

If you participate in surveys on our site, we may anonymously analyse all the survey responses that we receive. This information is solely used to help improve our services to our customers and research what additional products we can offer.

If you enter a competition or prize draw on our site, we will use the information that you provide to contact you regarding your entry.

The personal data we collect is solely used to contact you in the event of any queries relating to it.

We do not disclose your information to third parties. We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites. However, we may pass on your personal information if we have a legal obligation to do so.

Data security

We are committed to protecting any personal information you provide. Your personal details will never be passed to third parties.

SECURITY

We implement various security measures to protect your personal information, both online and offline.

We secure access to all areas of our website using ‘https’ technology, and we encrypt all information to ensure all transactions with us are private and protected using Secure Socket Layers (SSL) technology.

Whilst we take appropriate technical and organisational measures to protect your personal data, we cannot guarantee the security of any data you transfer to us over the internet.

LINKS

Our site may contain links to external sites. We are not responsible for the privacy policies or practices, cookies in use, or the content of any such sites.

DATA RETENTION POLICY

We will keep your data only for as long as is necessary to fulfil the purpose/s for which it was collected in the first place.

However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements.

For tax purposes the law requires us to keep basic information about our customers (including Contract, Identity, Financial and Transactional data) for 6 years after they stop being customers.

YOUR RIGHTS

Under the General Data Protection Regulation, you have several rights which are explained below.

Right of access – You have the right at any time to ask us for a copy of the personal information that we hold about you, and to check that we are lawfully processing it.

Right of rectification – If personal information that we hold about you is not accurate or is out of date and requires amendment or correction you have a right to have the data rectified or completed.

Right of erasure – In certain circumstances, you have the right to request that personal information we hold about you is erased (e.g. if the information is no longer necessary for the purposes for which it was collected or processed).

Right to object to or restrict processing – In certain circumstances, you have the right to object to our processing of your personal information. For example, if we are processing your information based on our legitimate interests, and there are no compelling legitimate grounds for our processing which override your rights and interests.

Right of data portability – In certain instances, you have a right to receive any personal information that we hold about you.

Right to withdraw consent – In circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.

Exercising your rights

If you wish to exercise any of your rights under the GDPR, please email us at info@profiledesigns.co.uk. Alternatively, you can write to us at the registered address set out above or inform us if you would like to speak with us on the phone on +44 7719 965 952.

 

 

COOKIE POLICY

 

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

A few of our pages use cookies to remember:

• your display preferences, such as contrast colour settings or font size
• if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
• if you have agreed (or not) to our use of cookies on this site

Also, any videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to control cookies

You can control and/or delete cookies as you wish – for details, see www.aboutcookies.org or www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

If you have any queries or questions, please do not hesitate to contact us at the address shown above or call us on +44 7719 965 952.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time, and when we do so we will update the “last updated” date at the bottom of this Privacy Policy. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Last updated: 25th May 2018